Is the future of debt collection in Artificial Intelligence (AI)?

Debt collection is one of those human and admin-intensive processes when it comes to managing accounts receivables. Credit control departments liaise with clients and debtors through phone, email and legal letters to recover monies owed. But could all that change with AI?

In 2017 research was launched to calculate the average debt a person has in the UK outside of their mortgage. The figure was £8000 per person. That is a lot of UK debt to chase manually through traditional methods. Especially as more and more UK agencies such as local councils have to adopt a more ethical approach to debt collection, rather than just sending around bailiffs in the first instance to seize assets and collect outstanding payments.

In the US, only approximately 20% of debts are actually recovered monetarily successfully and as US is a tech giant, especially surrounding artificial intelligence, debt collection and credit control is one area of the market that would significantly benefit from more intelligent processes to help recover debts owed.

Back to the UK, in the first quarter of 2018, the total national debt amounted to £1.78 trillion. So if businesses and governments are to recover what they are owed from debtors, the solution is in technology to help speed up the process. Which is what's already happening with the continual move towards cloud technology and automation.

We spoke to Amazing Support, a Managed IT Support Company in London to get their insight into the future of technology for the debt collection industry and what we are already seeing in today's market and tech climate.

We are seeing such a huge drive towards Artificial Intelligence across multi-sector industries. Even now there is AI-like programming actively helping companies chase their clients for money built in by design to many cloud-hosted accountancy packages. Take Xero for example, through programmable automation and templates, it sends out invoice chasers, statements to debtors by email until the balance is paid...and it knows when the invoice has been settled through bank feed reconciliation and then stops any further action. So if this "automation intelligence" that we have and running now continues at the pace it currently is, together with the fast acceleration towards better and more intelligent personable AI, like with programmable AI bots, it won't be long until AI is fully mainstream. Within the next 3-5 years this style of AI debt collection will be fully integrated into all credit control processes within these cloud accountancy packages.

For help with getting your debts collected from your overdue invoices by our human team of credit control experts (for the time being anyway!), contact us on 0208 720 7309 or email