Debt collection is a process not a punishment

Updated: Mar 19, 2019

Hot in the news last month was Vodafone instructing debt collectors when pensioners decided to end their contract.

As the title suggests, instructing Debt Collection is a process whereby the client and the debtor have simply broken down all forms of negotiation or communication and a more forceful approach needs to happen to collect any oustanding amounts that are validly owed.

However, passing false debts onto debt collection should never occur as any form of punishment. The interesting article about Vodafone wrongly instructing debt collectors is an amusing one, yet troublesome when it's a very serious and process-driven method to collect debts.

It's clear that Vodafone simply made a mistake with their administration, together with further numerous billing and communication mistakes afterwards. Luckily they apologised and the couple did not have to pay any sums, since none were in fact owed.

The point which we would like to make is about ethical debt collection. If there is a debt owed, attempt to collect the amounts through standard credit control and communication methods. If this doesn't work, once the debt has been proven, again, correct non-aggressive steps must be followed and as the case develops, as will any communication (positive or negative), next steps can be discussed and put into action in an effective and beneficial manner.

Debt collection should never be mishandled or mismanaged as it can heavily weigh on and effect personal and professional lives.

The full article can be read at

Contact us on 020 8720 7309 and we will explain how we can help you reclaim oustanding amounts owed to you by your debtors in an ethical and process-driven way.